The start, end dates and times indicates the timeframe of the expected service interruption. Look for any 3G Mobile events listed in the search results. All network interruptions or maintenance works should be listed in the search results.ģ. In the search bar, type the postcode or suburb where your EFTPOS terminal is located, and then click the magnifying glass to search. We do not accept responsibility for the operation of the website you’re being redirected to.Ģ. You’ll be redirected from to an external site. Visit the Telstra Service Status website.
Please note the model of terminal that you have.ġ. The Telstra Service Status website can help you check if there are any network interruptions or maintenance works in the area where the terminal’s located. If the terminal loses connection to the local Telstra 3G network, you may have issues taking payments. If the terminal loses connection to the local Telstra 3G or 4G network, you may have issues taking payments. "However, we are working closely with partner organizations to address this immediate problem and consider ways to guard against it happening again.Your mobile terminal uses the Telstra 3G or 4G network to communicate with NAB when taking payments from customers. "Because the service outage's cause was centred on a difficulty experienced by a partner organization, it would be inappropriate for Libro to make further direct comment," Donachie said. No hidden fees, fast funding, 24/7 account access and reliable customer service. Our credit card processing solutions come with a promise. He said he did not know how many customers were affected, and would not comment further on the cause of the outage. We are excited to announce the release of Empower Lite - a flexible surcharging program that allows you to pass along just 1 - 3 of your processing costs to customers. He said the credit union is asking customers who have incurred additional costs because of the outage to keep records of them and get in touch with the credit union.ĭonachie said the outage began around 9:30 a.m. "Card services … are now returning to normal, although we are monitoring for any further problems and ready to react to reports of difficulties," Libro Credit Union spokesperson Mike Donachie wrote Sunday in an email to CBC News. Ontario-based Libro Credit Union also announced it was having widespread issues with debit cards, credit cards, ATMs and mobile payment. "Around 12:30 today, we were notified that a critical power outage at our transaction processing partner resulted in a system-wide 'All Services Outage,'" read a tweet from the credit union.
CREDIT CARD PROCESSING OUTAGE FULL
"We're working with our partners to bring the services back to full working order," read a tweet from the Manitoba credit union.Īccess Credit Union, which is also based in Manitoba, announced on Twitter it was having similar problems. "We are pleased to report that it has been resolved and impacted services are now working normally."Īssiniboine Credit Union announced early Sunday afternoon on Twitter that its customers were experiencing service interruptions with Apple Pay and Interac debit and online payments. "The Interac Debit network was functioning, however the service provider's connectivity issues impacted their ability to deliver our service to some customers," Adrienne Vaughan wrote in an email to CBC News on Sunday. People across the prairies were unable to use their debit cards Sunday because of payment system outages that affected at least two credit unions in Manitoba and one in Ontario.Ī spokesperson for Interac said the issues were caused by a power outage at an unnamed company service provider.
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